Join Our Team

Job title: Senior ETL Developer 
Location: Chennai Guindy
Experience: 8-10 years
No of openings: 2

Role and responsibilities

• Having good communication to interact with IT-Stake holders and Business.
• Understand the pain point to delivery.
• Experience to process large set of data transformations both semi and structured data
• Experience to build data lake & configuration on delta tables.
• Good experience with computing & cost optimization.
• Understanding the environment and use case and ready to build holistic Data Integration frame works.
• Good experience in MWAA (airflow orchestration)

Required skills

• 8+ Years of experience in ETL development with 4+ Years on AWS Pyspark scripting)
• Experience deploying and running AWS-based data solutions using services or products such as S3, Lambda, SNS, Cloud Step Functions.
• Person should be strong in Pyspark
• Hands on and working knowledge in Python packages like NumPy, Pandas, Etc
• Experience deploying and running AWS-based data solutions using services or products such as S3, Lambda, SNS, Cloud Step Functions. Sound knowledge in AWS services is must.
• Person should work as Individual contributor
• Good to have familiar with metadata management, data lineage, and principles of data governance.

Job title: Database Architect
Location: Chennai Guindy
Experience: 10-16 years
No of openings: 2

Role Summary:

• Database Architect is responsible for designing, implementing, and optimizing transactional database systems to ensure high performance, scalability, and reliability.
• Role involves collaborating with cross-functional teams to develop database solutions that support business operations and transactional workflows effectively.

Key Responsibilities:

• Design and implement transactional database architectures to support business processes.
• Optimize database performance for high-volume transactional systems.
• Develop and enforce database standards, governance, and best practices.
• Collaborate with developers to integrate database solutions into applications.
• Monitor and troubleshoot database performance issues.
• Ensure data integrity, security, and compliance with regulations.
• Conduct capacity planning and disaster recovery strategies.
• Document database designs and processes for future reference.

Required Skills and Qualifications:

• Strong expertise in transactional database systems (e.g., MySQL, PostgreSQL).
• Proficiency in data modelling and database design principles.
• Experience with performance tuning and query optimization.
• Knowledge of database security and compliance standards.
• Familiarity with cloud-based database solutions (e.g., AWS RDS, Azure SQL).
• Excellent problem-solving and analytical skills.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience with distributed database systems and replication.
• Certification in database technologies (e.g., Oracle Certified Professional, Microsoft Certified Solutions Expert).
• Knowledge of emerging database technologies and trends.

Job title: Technical Delivery Manager
Location: Chennai Guindy
Experience: 12-18 years
No of openings: 2

Key Responsibilities:

• Display Servant leadership and enable the Agile practices within the team through practice.
• Solid experience in Sprint activities, identifying priorities and dependencies.
• Effectively managing the product backlog using JIRA.
• Arrange and optimize product backlog.
• Help communicate the owner’s wish list to the project team.
• Organize scrum ceremonies.
• Ensure project deliverables are delivered on time with right quality as per IFF standard practice and guideline.
• Risk identification and mitigation.
• Track and control the schedule, resources, and costs.
• Coach Teams in Best Practices to achieve common project goals.
• Ability to drive 2 or more Scrum teams.
• Facilitate Scrum Collaborations and co-ordinate with the project stake holders.
• Implement changes and steps to increase the team’s productivity.
• Collaborate with other scrum master’s to improve the methodologies’ efficiency.
• Remove impediments and foster an environment for high-performing team dynamics.
• Support Safe principles and practices, identifying and eliminating impediments, and facilitating flow.
• Helps the team coordinate with other teams on the Agile Release Train (ART).
• Able to collaborate and work closely with Cloud/Infrastructure team and handle the change requests/deployments.

Required Skills and Qualifications:

• Total Enterprise experience 10+ Years.
• 5+ Years in collaborative project delivery who comes with technical background and handling projects in agile mode of delivery.
• Have the capability to understand web and mobile development languages like AWS Cloud, Angular, JavaScript, .Net, HTML5/CSS, SAP etc. and able to work with them to meet the business requirements.
• Ability to handle team dynamics.
• Sound knowledge in Safe Agile practice.
• Should have good communication skills.
• Should possess fundamental knowledge on cloud platforms.
• Prototyping Mindset in terms of Design thinking/Design Sprint approach with team.
• Preferred “SSM or SASM or SA” in Safe practice
• PMI Certification (Good to have)
• Project Delivery/Reporting
• Lead and coach scrum adoption
• Team Management

Job title: Application Architect
Location: Chennai Guindy
Experience: 15-20 years
No of openings: 2

Key Responsibilities:

• Identify business problems and work on developing Proof-of-concepts to demonstrate the technology capabilities with pros and cons of identified options.
• Architect, Design, Develop & Implement frameworks and application Software Components using Enterprise/Open-Source technologies.
• Design & Implement Application Architecture concepts and best practices (Tiers, Partitioning, Modularity) Architecture NFRs, Availability (HA/DR), Performance (Capacity, Resource Utilization, Responsiveness), Information Security (Authentication, Authorization, Encryption) State of the art Integration Patterns, including SOA, API, Micro-Services, including integration with COTS solutions, Mobile, etc.
• Analyze & Identify Business Capabilities and develop new business capabilities
• Troubleshoot pre and post-production functional and non-functional issues
• Understand the complexity of current systems, identify system interfaces, and Capture NFR’s
• Capability to learn new technologies quickly, stay up to date on the latest industry, technology trends and techniques.

Required Skills and Qualifications:

• 15+ Years IT Experience with 6+ Years’ experience in developing and architecting web applications with heavy usage of JavaScript.
• Extensive industry experience with web applications based on SOA principles.
• Strong understanding of UI frameworks/languages such as Angular, NodeJS, Express JS, ReactJS, jQuery, CSS, and HTML5
• Experience with responsive UI design and development
• Expert in JavaScript/ES6, building Responsive, high performing, heavy-traffic web application using JS Frameworks (Angular, React, Ember, etc.) and third part libraries
• Experience with unit-test driven approach to development, expert knowledge of build tools (Webpack, Gulp, Grunt), and Continuous Integration and Continuous Deployment with Jenkins
• Experience building applications using Adaptive/Responsive Design Principles and leveraging various applications layers to enhance performance
• Expert in Frontend, Middleware design, development & implementation with experience in Angular, Node Express JS, and related technologies.
• Experience in AWS Cloud Infrastructure, AWS application services, AWS Database services, Containers, Microservices
• Experience in designing Micro services reference Architecture, Design, Implementation.
• Experience in BRMS, BPMN, Integrations
• Cloud native solutions, DevOps, Containers, CI/CD, Code Quality, Micro-Services and API architectures, Cloud, Mobile, Analytics
• Experience in NoSQL, Elasticsearch, Python, R will be Nice-to-have. • Experience in Linux is a plus
• Experience in Data Modeling, Master Data Management will be Nice-to-have.

Job title: Inbound Sales and Service Associate
Location: UltraLag, Lagunilla, Heredia
Experience: +1 year of experience in a call center environment.
Education Qualification: High School Diploma
No of openings: 100

Roles and Responsibilities:

• If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.
• We are looking for energetic customer sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!
• Our purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.
• You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

You will provide inbound telephone support to our clients concerning extended warranty plans and services.

Essential Duties and Responsibilities:

• Inbound Sales Associate are responsible for assisting existing and new customers with registering their new appliances establishing rapport with the customer to position the sales pitch.
• Superior product knowledge and a passion for customer satisfaction, you will provide solutions to customer needs in a fast-paced and energetic environment.
• Emphasis is on sales for extended warranty plans and product registration.
• Through rapport building and information gathering from the conversation with the customer, identify opportunities to present the need to purchase an extended service plan.
• Upsell customers to additional service plans on older appliances the customer has in their homes. 
• Fully understands and consistently demonstrates proficiency at explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to overcome objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.

Required Skills & Desired Skills

• Proficient speaking English to US based customers.
• High School Diploma or GED required.
• +1 year of experience in a call center environment.
• Customer Service preferred and Sales experience required
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Demonstrates ability to speak off script, accurately, asking questions to identify busy signs
• Demonstrates ability to build rapport, off script, with customer to identify needs for our product