• Media: DQChannels
• Spokesperson: Kiran Marri

Sustainability is the driving force for the future. With growing environmental concerns, the tech world is working towards the goal of developing sustainable technology.

With ever-growing advancements in the technology domain, we witness a lot of innovations and developments. In recent times, global warming, climate change, and environmental degradation have been a matter of concern. To tackle this situation sustainability is the key. Innovation in sustainable technology is driving significant advancements across various industries, 

Addressing the critical need for environmental conservation while promoting economic growth. As global concerns over climate change and resource depletion intensify, businesses, governments, and researchers are increasingly focusing on developing technologies that minimize ecological impact.

From renewable energy sources and energy-efficient solutions to waste reduction and circular economy models, sustainable technology is poised to reshape the future, offering viable paths to a more sustainable and resilient world.

DQ Channels reached out to some of the global names in the IT sector about their vision for innovation in sustainable technology and how they are contributing.

Dr. Kiran Marri, Chief Scientist & Senior Vice President, Movate, shared how they are focussing on Sustainable Technology –

The digital revolution doesn’t have to leave the environment behind. At Movate, we lead the way in using innovation to promote sustainability. Today, with nearly 4 billion internet users and counting, digital technology is rapidly transforming our world. Both businesses and developers need to prioritize eco-friendly digital design. Moreover, the rise of remote and hybrid work models has decreased office foot traffic, but increased teleconferences, video conferences, and virtual meetings.

Without a commitment to carbon-neutral digital designs, the environmental impact will worsen. At Movate, sustainability, and developed methodologies are there to identify key factors in creating carbon-neutral websites, helping businesses scale sustainably.

Our current focus is on browser-based applications, and we plan to develop a comprehensive carbon-neutral maturity model. Having said that, our commitment goes beyond individual projects. We also minimize e-waste through responsible disposal and maximize energy efficiency in our global data centers, powered by renewable energy sources whenever possible. We believe in harnessing human ingenuity and cutting-edge technology to build a future where businesses thrive alongside a healthy planet.

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• Media: CXOToday
• Spokesperson: Anuradha Bhamidi

International Women’s Day holds profound significance as a global platform to celebrate the achievements, contributions, and resilience of women worldwide. It serves as a poignant reminder of the ongoing struggle for gender equality and the need to dismantle barriers that inhibit women’s progress. By honouring the accomplishments of women in various spheres of life, the day amplifies their voices, inspires future generations, and fosters solidarity in the pursuit of gender parity. It’s a time to recognise women’s indispensable role in shaping societies and economies, driving positive change, and reaffirming the commitment to building a more equitable and inclusive world.

As the world celebrates, it’s imperative to reflect on the state of gender diversity within various industries. Despite significant strides towards inclusivity, the corporate landscape continues to grapple with the underrepresentation of women in leadership roles.

Anuradha Bhamidi, GenAI Analyst, Movate “Throughout my decade-long career, my work experience predominantly revolves around design and research. Like all designers, user and technology research is a key task amidst the plethora of other responsibilities that designers handle. I joined Movate as a Senior Engineer and now serve as a specialist and GenAI analyst for solutions and presales.

While the concept of AI is not new, we have witnessed rapid development in the field, starting with the emergence of LLMs such as ChatGPT and AI art. One of my key roles in Movate’s Innovation Labs is to understand and analyze how we can incorporate these AI models to improve customer experience, amplify agents’ productivity, and analyze operations, performance metrics, and other KPIs related to various lines of business.

At Movate, my work revolves around implementing Gen AI in chatbots that provide support to customers and engineers alike, making the interaction conversational and human-like. This serves as the perfect deflection solution to reduce agent/engineer workload.

While Movate has already been leveraging AI/ML-based customer experience and agent amplification solutions, we quickly incorporated Gen AI in our solutions. I was in charge of analyzing the existing solutions, exploring the latest industry advancements, and developing relevant Gen AI-based use cases in telecom, banking, gaming, retail, and OEM sectors.

At Movate Innovation Labs, one of the first projects I worked on, which incorporated Gen AI-based chatbots, was for an industry-leading gaming company. Now, all our solutions incorporate AI in some capacity and we are working continuously to enhance the user experience.”

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• Media: ETHR World
• Spokesperson: Vijaya Krithika

HR leaders are also synonymously referred to as people leaders. Most HR professionals often share that they are people persons and this attribute of theirs drove them into the HR domain. But is it necessary that one has to be a social butterfly to shine as an HR? What if a person isn’t that much extroverted? Can people with an introvert or ambivert nature successfully pursue a career in the HR domain? Does one’s introvertness become a hurdle to succeed in a people-centric career like HR? Let’s ask the HR leaders!

Hr leaders are also synonymously referred to as people leaders. Most HR professionals often share that they are people persons and this attribute of theirs drove them into the HR domain. But is it necessary that one has to be a social butterfly to shine as an HR?

What if a person isn’t that much extroverted? Can people with an introvert or ambivert nature successfully pursue a career in the HR domain? Does one’s introvertness become a hurdle to succeed in a people-centric career like HR? Let’s ask the HR leaders!

Shefali Sharma Garg , Co-chief, People Success, Publicis Sapient, says, “Success in leadership, whether it’s in HR or any other people facing role, is about aligning one’s personality with the people’s needs. It does not matter whether the individual is extroverted or introverted. Leadership is a skill that everyone must develop as they grow in their roles.”

“A good leader is someone who is a deep thinker, a listener and has empathy. The reserved nature of introverts doesn’t mean they lack communication skills; rather, they excel in their unique way by carefully considering their words and actively listening. This attentiveness allows them to pick up on subtle cues and understand others deeply, which is crucial in people management,” Garg adds.

Vijaya Krithika , AVP-HR, Movate, also opines that the success in HR is multifaceted, and it’s extending beyond one’s personality type. In her personal experience, Krithika has come across many of her colleagues who are introverts and have excelled in their niche areas of HR. “It’s a misconception that only extroverts succeed in HR careers. This misconception arises from a lack of awareness regarding the diverse career opportunities within HR,” she says.

Even though the HR profession often brings to mind the HR Generalist roles like recruitment and organising fun activities/events, Krithika points out that it also encompasses a wide range of roles, including performance management, compensation, payroll, organisational development, automation and analytics.

“Some of these roles demand analytical thinking, problem-solving and strong written communication skills. In fact, the competencies needed for automation and analytics are similar to those of a technical or functional consultant in any other specialised field,” she says.

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• Media: TechTarget
• Spokesperson: Kiran Marri

AI adoption is changing digital transformation as enterprises deploy the technology to improve customer experience, boost developer productivity and look for a competitive edge. Unlock the potential of digital transformation with insights into the profound impacts of AI on modern business strategies.

Get ready for the transformation of the transformation as the impacts of AI.

Digital transformation, a centerpiece of business makeovers for more than a decade, is itself transforming amid the rise of AI. AI is poised to dramatically change digital transformation, from the goals enterprises set out to achieve to the tools practitioners use to advance initiatives.

The scope of activity encompasses traditional AI technologies, such as machine learning, and the rapidly growing field of generative AI. The latter technology is quickly becoming prominent across enterprise IT projects and corporate functions, with customer service, software development and life sciences among the leading areas.

There seems to be little doubt among IT managers and consultants that AI will become pivotal to most, if not all, digital transformation initiatives. It’s only a matter of how quickly digital transformation and AI will completely converge.

How AI is changing digital transformation

AvidXchange, a financial technology company in Charlotte, N.C.

Organizations increasingly deploy AI to gain a competitive advantage, she said. That means digital transformation must follow AI’s lead.

“It has become a pivotal force,” Gibson noted.

The arrival of AI also highlights more differences between successful, digitally transformed businesses and those trailing behind.

“AI is increasing the distance between digital transformation leaders and laggards,” said Ricardo Madan, senior vice president of global technology services at TEKsystems, a business and technology solutions provider based in Hanover, Md.

Digital leaders are moving faster with generative AI than they did with previous digital transformation efforts, Madan noted. He compared today’s quick uptake of generative AI with the early days of cloud lift-and-shift projects. In that era, cloud service providers had to offer credits and incentives to entice customers to move workloads, he pointed out.

Some TEKsystems customers, however, remain unsure of how generative AI will affect their employees and internal ways of working, Madan noted.

“Laggards are frightened, skeptical, and opting to play the wait-and-see game,” he said. “Yet given the rate of adoption and the impact AI is expected to have, this will widen the gap even further, putting the laggards at competitive risk.”

But among digital leaders, “AI is certainly top of mind within transformation programs and strategies,” he added.

What are the impacts of AI on digital transformation?

AI plays multiple roles in digital transformation. For one, organizations use technology to improve business processes and boost productivity.

AI meets multiple requirements based on its ability to collect and analyze vast amounts of data, Gibson said. This big data capacity “has created a new era of data-driven decision-making, enabling organizations to optimize processes, enhance customer experiences, and drive efficiency.”

Transforming CX

Customer support ranks among the top business processes experiencing AI transformation. Movate, based in Plano, Texas, is a digital technology and customer experience (CX) services provider. About 60% of the company’s business operations revolve around CX and technical support services. Kiran Marri, chief scientist at Movate, said customers access the company’s support center through digital channels such as the web or chat.

In this context, the impacts of AI have enabled Movate to implement self-service options and guided responses, which enhance CX, according to Kiran Marri, chief scientist at Movate.

“This paradigm shift towards AI-driven solutions not only improves customer satisfaction but also represents a shift-left approach for our clients, resulting in cost optimization,” Marri said.

The shift-left method, which moves customer support activities closer to users, provides faster responses and reduces a customer’s reliance on higher-cost support tiers.

The impacts of AI on CX are influencing enterprise product and technology strategy. John Cannava, CIO at Ping Identity, said the company had been using the traditional approach for customer care: knowledge-centered support. This approach relies on compiling knowledge base articles that connect to known cases of customer issues.

But with generative AI, “there’s a much better way to do it,” Cannava said. “You’ve got the power of large language models [LLMs] that can sit between your customer and your support agent to build better answers for your customers going forward. If you continue with the old ways of doing things, you are going to miss the boat.”

Boosting developer productivity

Organizations are also adopting generative AI in the form of software coding assistants. “Developer productivity is probably the lowest hanging fruit in terms of adoption of LLMs,” Cannava said.

Ping Identity uses a coding assistant tool from its data management platform vendor, Databricks. “Our data engineers can use natural language to create baseline SQL queries,” Cannava said. “The productivity gains from that are significant.”

The tool also lets employees with lower levels of experience move from report writing and simple query writing to more complex data management tasks.

Addressing industry challenges

AI is also finding industry-specific roles in fields such as life sciences. In one example, Fujitsu Ltd. and the RIKEN Center for Computational Science have collaborated on a drug discovery application that uses generative AI to analyze electron microscopy images. The codeveloped technologies can predict structural changes of proteins, which the companies believe will lead to a next-generation life sciences platform that significantly shrinks the time and cost of drug discovery.

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Media: Tech Target

Microsoft Inspire 2023 saw the company relaunch its partner program to address the expected boom in AI. Partners discuss technology developments and partner program changes.

Microsoft this week recast its partner program for next-generation AI technology, which the company said could expand its partners’ total addressable market from $4 trillion to as much as $6.5 trillion.

Amid the potential for 50%-plus growth, the Redmond, Wash., company launched the Microsoft AI Cloud Partner Program, which aims to help the Microsoft partner ecosystem build offerings on the company’s AI platform. The program change, announced at the Microsoft Inspire 2023 partner conference, is the second overhaul in nine months. In October 2022, Microsoft replaced its Microsoft Partner Network with the Microsoft Cloud Partner Program to reflect customers’ cloud-centric IT purchasing habits.

Partners navigating the Microsoft Cloud Partner Program shift said the changes have helped them differentiate their services. But going forward, they would like to see further investments in marketing and simplification of program requirements.

While the cloud program asked partners to achieve a particular capability score, the arrival of the Microsoft AI Cloud Partner Program should present fewer transition challenges. Microsoft said current partners have been automatically enrolled in the new program, in which they keep their previous benefits and designations.

The AI opportunity

Satya Nadella, Microsoft’s CEO, called the economic growth stemming from AI “a massive partner opportunity.”

Generative AI, along with the expectation that most enterprise applications will embed AI within the next couple of years, will significantly expand the partner ecosystem’s total addressable market (TAM), according to Microsoft. Such AI developments could add $2 trillion to $2.5 trillion to the ecosystem’s current TAM, which Nadella pegged at $4 trillion.

Partners, many of which are creating AI services, will be watching how Microsoft’s AI partnering strategy unfolds.

Sumeet Sabharwal, CEO at Netgain Technology, an MSP based in Minnetonka, Minn., said he’s keen to learn more about the Microsoft AI Cloud Partner Program given his company’s plan to build a line of business focused on driving mid-market AI adoption. He is also interested in new solution partner designations around AI.

In addition, Sabharwal said he will be looking for further details regarding Microsoft’s $100 million expenditure on partner innovation support in analytics and AI. At Inspire, Microsoft unveiled Azure Innovate, which it described as a dedicated, incremental investment that targets the demand for analytics and AI surrounding Microsoft Fabric and the Azure OpenAI Service

Interest in Microsoft Copilot

Partners also expressed interest in Microsoft Copilot, the company’s generative AI-based assistant that is working its way into several offerings. At Inspire, Microsoft released Sales Copilot, which automates CRM tasks and is accessible through tools such as Dynamics 365 Sales.

“Microsoft has been talking a lot about Copilot, but there are lots of different Copilots,” noted Jared Cheney, vice president of services, North America, at SoftwareOne, a software and cloud solutions provider headquartered in Switzerland.

Differentiation among Copilots lets SoftwareOne focus on creating communities around workloads in areas such as productivity, he said. Sales Copilot, meanwhile, could potentially complement the company’s digital workplace team, which has been engaging with customers on interconnected sales and Dynamics workflow.

Cheney also finds Copilot for Power Platform intriguing.

“There’s always been that citizen developer platform that is low code/no code and now, with the Copilot attached to that, it becomes even lower code,” he said. Users can dictate what they are trying to accomplish to Copilot and the AI tool interprets that and provides guidance on how to do it, he noted.

Other partners cited Copilot technology and other generative AI developments as encouraging.

Pallab Chatterjee, senior director and enterprise solution architect at Movate, a technology consulting and customer experience company based in Plano, Texas, pointed to Sales Copilot and Power Virtual Agent. The latter, he said, augments Movate’s cognitive contact center offering, empowering customer service agents with AI.

In addition to those tools, Chatterjee said the Process Mining capabilities in Microsoft’s Power Automate will help its high-technology and retail consumer packaged goods clients optimize business processes and improve customer engagement.

Azure OpenAI Services and Llama 2 will strengthen Movate’s generative AI offerings and capabilities, he added.

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Media: Tech Target | IT service

A partner-customer dialog around zero trust should focus on the basics of organizational awareness, upskilling, funding, technical tooling and user experience.

The work-from-anywhere trend and the nonstop danger of cyber attacks have pushed zero trust up the list of IT priorities.

Professional services companies, MSPs and systems integrators see rising interest in zero-trust engagements as customers ask for technology and business advice. Implementing the zero-trust security model can help enterprises become more resilient, boost security visibility and limit damage in the event of a breach. But IT service executives should also anticipate plenty of challenges as organizations take on potentially disruptive security initiatives.

Here are five essential zero-trust questions consultants believe organizations should consider and discuss as they move toward that model. The resulting dialog can help smooth the path of adoption.

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Media: Tech Target | digital transformation strategy

IT service providers employ methodologies, tools and platforms to keep initiatives on track. Their efforts aim to prevent projects from stalling before they deliver the goods.

Digital transformation projects often struggle to realize the promise of renewed business models, vastly improved efficiency and product innovation.

Service providers pursue several approaches that aim to rescue stalled transformation efforts — or keep them from bogging down in the first place. Here’s an overview of the methodologies, tools and technical platforms currently employed for reinvigorating a digital transformation strategy.

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